At Evokee Merchandise LLP, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery of your purchases throughout India.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
- You will receive an order confirmation email with tracking details once your order is dispatched.
2. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Free shipping may be offered for orders exceeding a specified amount, as per ongoing promotions.
3. Delivery Timeline
- Standard delivery times are typically 5-10 business days, depending on your location.
- Delays may occur due to external factors such as weather conditions, courier service issues, or regional restrictions.
4. Delivery Locations
- We deliver to most pin codes across India. If your location is not serviceable, you will be notified during checkout.
5. Order Tracking
- Once your order is shipped, a tracking number will be shared via email or SMS. You can use this number to track your order on the courier partner’s website.
6. Failed Deliveries
- If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us. Re-delivery can be arranged, subject to additional shipping charges.
7. Damaged or Missing Items
- If you receive a damaged product or if items are missing from your order, please notify us within 48 hours of delivery. We will resolve the issue promptly.
8. Contact Us
For shipping-related queries, reach out to us at:
Email: prateek.saurabh212@gmail.com
Phone: +91-9606232771